Frequently Asked Questions
Answers to the questions we’re asked most often. Can’t find what you’re looking for? Email us at info@playmobilspareparts.com.
Where do you ship from, and where do you ship to?
All orders are packed and shipped from Europe. We ship worldwide, including the EU, the UK and Canada. The only exception at the moment is the USA.
Do you ship to the USA?
Not at the moment, unfortunately. Shipping to the USA is paused because of the US customs changes for international postal parcels that took effect on 29 August 2025. Sign up to our newsletter at the bottom of any page and we’ll let you know as soon as US shipping reopens.
How long does delivery take?
We dispatch orders within 1–3 working days. After that, delivery usually takes 5–12 days within the EU, a little longer to the UK because parcels pass through UK customs, and 10–18 business days to Canada. Delivery times to other countries vary by destination.
How much does shipping cost?
Shipping is a flat USD 10 per order, and free on orders over USD 150.
Will my order be tracked?
Yes. Every order is shipped with tracking, and you’ll receive the tracking number by email once your parcel is on its way.
How do I find the part number I need?
Look at the parts list at the back of your set’s instruction booklet. Each piece has an 8-digit Playmobil part number, for example 30 00 8232. Type it into the search bar on our site to find the part. If you no longer have the booklet, Playmobil publishes instructions for many sets online, which you can find by searching the set number. You can also email us the set number or a photo and we’ll help you identify the part.
Are your parts genuine Playmobil?
Yes. Every item we sell is an original Playmobil piece, never a reproduction or a 3D print.
Are the parts new or used?
Our stock is a mix, and most of it is new old stock: original, unused Playmobil parts that were never sold or played with, even though they may have been produced years ago.
Will I receive exactly what is shown in the photo?
Yes. Every listing is sold exactly as shown in its photo, nothing more and nothing less. If an item comes boxed, the listing says so.
Can I return an item?
Yes, you can return your order. The original shipping fee and a 5% restocking fee are deducted from your refund, and the cost of posting the items back to us is paid by the buyer. Please email us before sending anything back so we can confirm the return address.
What if my order arrives damaged or with something missing?
Email us at info@playmobilspareparts.com with your order number and a photo of the items you received, and we’ll look into it straight away.
I can’t find the part I need. Can you help?
Yes. Email us at info@playmobilspareparts.com with the part number, the set number or a photo of the figure or set with the missing piece circled, and we’ll check whether we have it.